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These legal terms set out how your account, transactions and access to uc jili work — covering what we do, what you can ask us, and where this policy applies. Access and eligibility depend on local law and are available where local law permits.
When you open an account with us, you enter into a direct relationship governed by these terms. They apply to every interaction on uc jili — from browsing the lobby to placing a bet, settling a withdrawal through InstaPay, or initiating a Bank Transfer back to your local account. We rely on accurate account details to process transactions correctly; if the details on file do not match your payment source, your transaction may be held for review. Our terms are written for account holders in eligible regions of the Philippines. They do not extend to jurisdictions where access to the platform is restricted by local law. Where access or eligibility is discussed, it depends on local law and is available where local law permits. By continuing to use the platform after a policy update is posted, you accept the revised terms. We will note the effective date of any update at the top of this page. If something in these terms is unclear, you can raise a question through the support contact paths listed on this page. We aim to respond in writing and to keep a record of the exchange in your account file. We do not waive any term by failing to enforce it on a single occasion. These terms coexist with any applicable local consumer-protection laws; if there is a conflict, local law prevails.
These terms draw clear lines between what is covered by this policy and what falls outside it. Understanding the scope helps you know exactly where your rights apply and when a separate set of rules — such as a third-party payment provider's own terms — takes over.
Login, registration, account verification and session security all fall inside this policy. Any action you take while signed in to uc jili is governed here, including changes to your account details or wallet settings.
Deposits and withdrawals processed through InstaPay or Bank Transfer are in scope. Once funds leave our system and enter a third-party payment rail, that provider's own terms apply alongside ours.
The games, odds, promotional information and editorial copy published on uc jili are covered by these terms. We own or license all site content; you may not copy or redistribute it without written consent.
Links to external sites, game studios and payment gateways sit outside the direct scope of this policy. We are not responsible for the terms, data practices or decisions of any third party you reach from uc jili.
You have real, workable options under these terms — not just abstract rights. After logging in, your account dashboard shows transaction records, wallet balances and any pending review flags. If a transaction entry looks incorrect, you can flag it directly from that screen and the detail will be forwarded to our review team. To correct personal details such as your registered name, contact number or linked payment method, head to the account settings section and follow the verification steps shown there. Any change that affects how we route your InstaPay or Bank Transfer withdrawal will require you to confirm the update before it takes effect. If you have a policy question that the dashboard does not answer, the support contact paths on this page are the right place to raise it. We log all policy queries and respond in writing so you have a record of what was asked and what we said.
Your full transaction history — deposits, withdrawals and any held items — is visible in the account dashboard after login. Use the filter by date or payment method to find a specific entry quickly.
Name, contact number and linked payment details can be updated in account settings. Changes that affect withdrawal routing require a confirmation step shown on that screen.
Use the live chat or email channel listed in the support section below. We keep a written record of every policy query so both sides have a clear reference of what was asked and how we responded.
You can ask us for a summary of the personal information we hold on your account. Submit the request through the support channel and we will respond with the details we are permitted to share under applicable local law.
Policy questions deserve a direct answer, not a generic response. We keep three contact paths open for legal and account-rights matters. Use the channel that fits your situation — live chat for quick account queries, email for formal written requests, and the in-account help centre for self-serve policy lookups.
Open the chat widget from any page on uc jili while logged in. Describe your policy concern and the agent will either resolve it or escalate it to our compliance team with a written ticket number for your reference.
Send your policy query or data request by email to the address listed in your account settings. Written requests are handled in the order received and we will confirm receipt. Keep your account number in the subject line to speed up matching.
After login, the help section in your account menu carries the current policy documents, update history and a short FAQ on your rights. Check there first — many common questions about transactions and account data are answered without needing to contact support.
We collect only the information needed to operate your account, process transactions through InstaPay and Bank Transfer, and meet our obligations under applicable law. We do not sell your personal data to third parties. Cookie preferences can be adjusted through the banner shown on your first visit; we use functional cookies to keep your session active and analytical cookies to understand how the lobby performs, but we do not use cookies to build advertising profiles.
We retain account and transaction records for as long as required by applicable local law or our internal compliance obligations. Once the retention period expires, records are deleted or anonymised. You can ask about the retention period that applies to your account through the email support channel.
Your account is protected by a password you set and, where available, an additional verification step. We recommend you do not share your login details. If you suspect unauthorised access, use the account settings screen to change your password immediately and contact support.
The cookie preference panel is accessible from the footer on any page of uc jili. You can withdraw consent for non-essential cookies at any time. Withdrawing consent for functional cookies may affect how your session behaves during login and account navigation.
When we update these terms, we post the new version on this page with the effective date at the top. Continued use of the platform after that date constitutes acceptance. If you disagree with an update, close your account before the effective date and contact support to confirm the closure.
These questions come up most often when account holders review their policy rights. Each answer points to a concrete step you can take in your account or through our support channels.
Access and eligibility depend on local law and are available where local law permits. If you are in an eligible region of the Philippines and have opened an account, these terms govern your use of uc jili from the moment you log in.
Submit a written request through the email support channel with your account number in the subject line. We will respond with the personal data we are permitted to share under applicable local law. Your account dashboard also shows transaction and wallet history directly after login.
Yes. Go to account settings after login and follow the fields and verification steps shown there. Changes that affect how we route an InstaPay or Bank Transfer withdrawal require a confirmation step before they take effect. If the correction is not available in settings, contact support.
We retain your records for as long as required by applicable local law and our compliance obligations. After that period, data is deleted or anonymised. You can ask the support team for the specific retention period that applies to your account type.
Raise the concern in writing through the email support channel. Describe exactly what processing you are objecting to and we will respond in writing. We keep a record of the exchange in your account file so both sides have a clear reference.
We post the updated terms on this page with the effective date at the top. We recommend checking this page periodically. Continued use of the platform after the effective date means you accept the revised terms. If you do not accept, contact support to close your account before that date.