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This Privacy Policy explains what information uc jili collects when you use our platform, how we use it and what choices you have. It applies to your account, your transactions through payment channels like InstaPay and Bank Transfer, and any contact you make with our support team.
When you create an account with us, we collect the information you provide during registration — your name, contact details and any verification documents required to confirm your identity. When you make a transaction, details relating to that payment method are recorded as part of your account history. This applies whether you move funds through InstaPay or Bank Transfer. We also collect technical data, such as your device type, browser type and session activity, to keep the platform running reliably and to detect unusual access patterns that may signal a security concern. We do not sell your personal data to third parties. Information is shared only where it is required by the payment process, fraud prevention, or where applicable law in the Philippines or other eligible regions compels us to disclose. The current state of any data-sharing arrangement we operate under is documented in this policy. If we update this policy, the revised version will be published here with a note of what changed. Continued use of the platform after an update means you have acknowledged the revised terms. If you have a question about how your data is handled, the contact details at the bottom of this page are where to start.
Transaction records linked to InstaPay payments are stored as part of your account history. These records are used for verification and dispute resolution, not for marketing or resale.
Bank Transfer details submitted during a transaction are processed through secure channels. We retain only what is necessary to confirm and reconcile the payment in your account wallet.
Name, contact information and identity documents provided at registration are held for the duration of your account and for as long as applicable law in eligible regions requires retention.
Our Privacy Policy covers the data we collect and process directly — through your account, your sessions on this platform and the payment rails you use with us. It does not extend to third-party services you may reach from a link on this site, and it does not cover information you submit to a payment provider like a bank or e-wallet operator independently of your uc jili account. Understanding the scope helps you know which questions to bring to us and which to direct elsewhere.
Login sessions, account settings and profile data you submit directly to uc jili fall fully within this policy. We control how this data is stored and who can access it on our side.
Payment records created when you use InstaPay or Bank Transfer through your account wallet are within scope. Processing done by the payment provider on their own infrastructure is governed by their own policy.
Session data collected while you browse our lobby, including pages viewed and time on site, is within scope. This data is used only for platform performance and security monitoring.
Any external site, app or service you reach by leaving uc jili is outside this policy. We do not control or take responsibility for how third parties handle the data you provide to them.
You have concrete actions available to you under this policy, and we have set up clear paths for each one. You can request a copy of the personal data we hold on your account — the process starts by contacting our support team through the channels listed on this page. If any detail in your account record is incorrect, you can ask us to correct it; we will review and update the record where the correction is warranted. You can also ask questions about how a specific piece of your data is being used. We aim to respond to all data-related requests in a reasonable period, and we will let you know if a request requires more time to process. These rights depend on applicable law in the Philippines and eligible regions, so the scope of what we can action may vary. What is consistent is that we take every request seriously and document our response.
Request a summary of the personal data held on your account by contacting support. We will confirm what data we hold and how it is used, subject to applicable law.
If your name, contact details or other registered information is wrong, raise a correction request through support. We will update verified details and confirm the change in writing.
Not sure why a particular piece of information was collected? Send a question to our support team with the relevant detail. We will explain the basis for collection and how long we hold it.
Where applicable law permits, you can ask us to remove personal data no longer needed. We will review the request and confirm what can be actioned given any legal retention requirements.
If you have a question, correction request or concern about how your data is handled, use the contact paths below. Our support team handles data-related queries and routes them to the right person. For payment-specific data questions — such as a record tied to an InstaPay or Bank Transfer transaction — include your account reference and the approximate date of the transaction so we can locate the record quickly.
Reach our support team through the contact form in your account dashboard after login. Describe your data question clearly and include your registered contact detail for follow-up.
For written data requests — correction, access or removal — email us at the address published in your account settings page. We confirm receipt and provide a reference number for your request.
For quick policy questions, our live chat channel is available from the support section of the platform. For formal data requests, we recommend email so there is a written record of the exchange.
The way we manage your data is built around four consistent practices: limiting what we collect to what is genuinely needed, securing what we hold, retaining it only as long as required, and giving you a clear path to ask questions or request changes. Account sessions are protected through standard security measures, and access to your personal data within our systems is restricted to authorised personnel. Cookies on this platform are used to maintain your session and understand how the lobby is being used — you can manage cookie preferences through your browser settings. We do not use cookies to serve advertising from third parties.
We collect only the information needed to run your account, process payments and comply with applicable law. If a piece of data is not necessary for those purposes, we do not collect it.
Cookies keep your session active and help us understand how the platform is used. You can adjust cookie settings in your browser at any time. We do not share cookie data with advertising networks.
We hold your data for as long as your account is active and for the period required by applicable law after closure. The retention period for transaction records is determined by financial regulation in eligible regions.
To update, correct or query your data, contact support with your account details and a clear description of the request. We document every change and confirm the outcome back to you in writing.
These are the questions we hear most often about how we handle account and payment data. If your question is not here, contact support directly through your account dashboard.
We collect the details you enter during registration — name, contact information and any identity verification documents we request. Technical data like your device type and session activity is also collected to keep the platform secure and running correctly.
Yes. Transaction records tied to payments made through your account wallet are stored as part of your account history. This data is used for verification and reconciliation. Payment processing on the provider's own infrastructure is governed by the provider's policy, not ours.
Yes. You can request a summary of your account data by contacting support through the contact form in your dashboard or by email. We will respond with the information we hold, subject to applicable law in the Philippines and eligible regions.
Send a correction request to our support team, naming the specific detail that needs updating and what the correct information should be. We review every request and confirm the change in writing once it has been applied to your account.
We do not sell your data. Information is shared only where the payment process requires it, where fraud prevention measures apply, or where applicable law in eligible regions compels disclosure. We document every data-sharing arrangement in this policy.
Contact support with a written removal request that includes your account reference. We will review what can be removed given legal retention requirements and confirm the outcome. Some data must be retained for a set period under applicable financial regulation.